We just had a new member  in the building trade join CPA with debts to be chased immediately.

For one of his debtors he only had the chaps name and an email address. He had no physical address to contact him. Our new member had done his best to be helpful with his new client who had a rush job which had to be done immediately etc.. Once the work had been completed the client asked for an invoice to be e-mailed to him and he would pay it straight away.

The invoice was not paid, and became overdue, so it was entered on our system so that a copy of our chasing letter could be sent to the debtor via his email address, and a payment in full was made on receipt of our first letter!

This just underlines how important it is to make sure you get the full details of who you trading with before you get started. Also make sure you get email addresses from customers and enter them on the system when we chase debt to get the full power of our recovery service. This is straight forward if you use our credit application forms, not only will you get their email address but the correct details of your customer so you to know who to invoice. You can download this from our website under Usage/Manual. There is no doubt you are more likely to recover a debt if we email them a copy of our chasing letter in addition to the hard copy.

If you need any assistance with this or anything else on our site please on 020 8846 0000 and ask for our Help desk.

James Salmon, Director.

23/3/2017