ISO 27001:2013

ISO/IEC 27001:2013 is an international standard that provides the specification for a best-practice information security management system (ISMS).

An ISMS is a systematic approach consisting of processes, technology and people that helps organisations protect and manage information through effective risk management.

It is one of the most popular information security standards in the world, with certifications growing by more than 450% in the past ten years. ISO 27001 is supported by its code of practice for information security management, ISO/IEC 27002:2013.

Achieving ISO 27001 certification provides an independent, expert assessment that information security is managed in accordance with international best practice and business objectives.

Visit the ISO website

The Credit Services Association

The Credit Services Association are the only national UK trade association for companies active in the debt collection and debt purchase industry. As full members, we adhere to their Code of Practice. This provides a benchmark for industry best practice, assuring quality and professionalism in the services we provide.

The CSA also work closely with the Financial Conduct Authority (FCA) to continually update the Code of Practice in line with the latest regulatory developments. As members, we must provide a declaration of compliance with statutory legislation covering our industry.

We can also be subject to annual credit checks and various industry audits. The Credit Protection Association participates in the CSA Collector Accreditation Initiative and all our staff involved in collection activities or in providing advice to our members participate in this qualification which requires passing an annual examination.

View the CSA Code of Practice

Civil Court Users Association

The Civil Court Users Association (CCUA) is an association consisting a wide spectrum of court users from the legal profession, credit industry and ancillary businesses. Between them, CCUA members issue more than 85% of all civil proceedings for the recovery of debts. Members have a shared interest in the operation of, the Civil Courts in England and Wales.  The CCUA acts as a focal point for communication between its members, the Ministry of Justice and Her Majesty’s Court & Tribunal Service. The CCUA boasts a strong voice at the highest legislative level.

As the only organisation focused solely on litigation matters within the creditor sector, the CCUA exists to bring together court users, provide a framework for debate and bring its members’ concerns to the attention of the court system. The CCUA seek to create a common approach amongst litigants to rectify problems in using the court service.

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