The Credit Services Association

The Credit Services Association are the only national UK trade association for companies active in the debt collection and debt purchase industry. As full members, we adhere to their Code of Practice. This provides a benchmark for industry best practice, assuring quality and professionalism in the services we provide.

The CSA also work closely with the Financial Conduct Authority (FCA) to continually update the Code of Practice in line with the latest regulatory developments. As members, we must provide a declaration of compliance with statutory legislation covering our industry.

We can also be subject to annual credit checks and various industry audits. The Credit Protection Association participates in the CSA Collector Accreditation Initiative and all our staff involved in collection activities or in providing advice to our members participate in this qualification which requires passing an annual examination.

View the CSA Code of Practice

Association of Credit & Collection Professionals

ACA International is the comprehensive, knowledge-based resource for success in the credit and collection industry in the United States of America. Founded in 1939, ACA brings together third-party collection agencies, law firms, asset buying companies, creditors and vendor affiliates, representing more than 230,000 industry employees.

ACA establishes ethical standards, produces a wide variety of products, services and publications, and articulates the value of the credit and collection industry to businesses, policymakers and consumers.

View the ACA Code of Conduct

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