Our Mission

CPA provides Business Owners and Credit Managers with all that is needed to work effectively; credit information – debt recovery and credit protection. Our aim is to develop these services still further to meet changing market needs.

The History of CPA

The Credit Protection Association (CPA) started as a sole proprietorship in 1914 by the founder, Randal Topham Silvester. From its Birmingham office, CPA traded as a conventional debt collection agency specialising mainly in commercial recoveries. Later, following the start of World War One, Mr Silvester took up military service and business was suspended until he was able to return to work after the end of the war in 1918.

In October 1926, CPA was incorporated, thus becoming The Credit Protection Association Limited.

The current owners acquired the business in 1976. Since 1982 the company has operated from its freehold offices in Hammersmith.

In 1989, as a response to laborious paper-based systems, CPA introduced leading edge dial-up technology allowing users to instruct CPA remotely. CPA also partnered with a leading credit report provider to supply detailed credit report information on UK companies via this integrated system.

To take full advantage of changes in technology, in 1999 CPA was amongst the first to launch a true internet based service which was made available to Client-Members of all sizes.

Today, CPA’s online system is regularly reviewed and upgraded on an annual basis to ensure that the services of “CPA On-Line” are customer-focused and user-friendly.

Your Guarantee from CPA

All CPA members receive a full written money-back guarantee, underwriting the cost effectiveness of our service.

Our Ethos

CPA achieves amicable settlement between suppliers and their customers at the point where relations can become strained because of delayed payment. All relationships with customers are conducted on a tactful, scrupulous and professional basis.

Working to the needs of our members, our experienced practices and procedures are designed to leave an amicable relationship possible.

Our People

CPA is fortunate to have very loyal and experienced staff with the average employee having been with the company for over 12 years. Below are some of the team who you might come into contact with.

  • David
    David has been Managing Director of CPA since 1976, David has over 40 years of experience in the  UK credit management industry not to mention his prior overseas experience in Australia and South Africa.
  • James
    James has been Operations Director of CPA since February 2014,  James has over 27 years’ experience in the credit management Industry. With broad experience in collections, finance and systems.
  • Cris
    Our office based Service Manager Cris has been with CPA since 1987. Cris should be your first point of contact for any question or problem relating to any of our services or any issue relating to non-payment of an account.
  • Julie
    Julie joined us in 2003, She is our Field based Service Manager in the south of England, visiting and providing service visits to our members as well as helping people over the phone with her wealth of experience.
  • Ray
    With over 40 years’ experience, Ray has extensive knowledge in Litigation, Debt Recovery, Credit Management and Customer Services. He has been a Member of the Chartered Institute Of Credit Management for over 20 years.
  • Eileen
    Eileen has 30 years’ experience with CPA’s Litigation department, assisting our members to take legal action against their debtors and ensuring they get the details of their claim correct.
  • Natalie
    Our Collections Manager Natalie has over 25 years’ experience with CPA. Working hard to collect debts we purchase from our ‘PAID’ clients, she also looks after any subscription issues that arise.
  • Godfrey
    Our Risk & Debt Purchase Controller, Godfrey, first started with CPA in 1997. His job title might sound a bit technical but he does a great job of looking after our members.
  • David
    David has been the General Manager of our PAID Division for over 20 years overseeing the PAID service which provides debt purchase to CPA members.
  • Jacky
    Jacky has a wealth of experience with CPA. She started out on our help desk providing online and telephone support to members but has transitioned to providing IT support and working on our website.
  • Sandra
    Our warm, caring receptionist Sandra is the first voice people often hear when calling CPA.  Having been with CPA since 1994 there are not many queries she hasn’t heard before.
  • Ana
    Ana joined CPA in 2015 and assists with a variety of functions in our accounts department, including the preparation of our welcome packs for new members.
  • Jackie
    Debt Administration is overseen by Jackie who also has over 30 years’ experience with CPA. When your customer responds to our letters, it is Jackie that will let you know.
  • Peter
    Our National Sales Manager, Peter has unparalleled knowledge of the Credit Management industry having been with CPA for over three decades.
  • John
    Heads up our recruitment activity and is a new addition to the team having joined in 2017.
  • Antonio
    Our Regional Sales Manager for the North
  • Richard
    Our Regional Sales Manager for the East.
  • David
    Our Regional Manager for the South.
  • Nick.
    Our Regional Sales Manager for the Midlands.
  • Jamie
    Jamie works in our accounts department, looking after the accounting function for subscriptions and our Debt Recovery Department
  • Michelle
    Michelle is the PA to our Managing Director, David.
  • Lorena
    Lorena has been with CPA over 10 years having had a variety of roles working her way up through the company. She now heads our Accounts department, managing the team.
  • Ralph
    Ralph – Our Systems Manager – responsible for all CPA information technology.
  • Meena
    Meena worked originally for our PAID division before transferring to the CPA Online Sales Department. She helps support our sales department and also our Help desk.
  • Ana
    Ana works for CPA in a support role to the Directors.
  • Ricardo
    Ricardo works for CPA in Facilities Management and Operations
  • Ditta
    Ditta works for our Sales Department in a support role in our Northern sales office.

Ready to speak to an advisor?

For help or advice on credit management, entirely without obligation.
Call us today

0330 053 9263