Credit Control & Overdue Account Recovery
Even with strong credit policies and diligent internal controls, late payment remains a reality for most businesses.
No matter how diligently you open new accounts and no matter how robust your credit policies are, many customers will simply not pay you on time. They don’t communicate with excuses or apologies they just do not pay.
Some customers delay payment due to their own cash flow pressures. Others, particularly larger organisations, may deliberately extend payment terms to preserve their own working capital. In more serious cases, persistent late payment can be an early warning sign of financial difficulty and potential bad debt.
Balancing cash flow with customer relationships is a challenge faced by every business owner. Being paid on time matters but so does protecting the goodwill you’ve worked hard to build.
That’s where CPA supports you.
When an account becomes overdue, or perhaps after first using their own internal credit control facilities, CPA Members can securely submit the details of overdue accounts through our system. From that point, CPA takes care of the process. We issue a structured, professionally worded sequence of communications by letter and email designed to prompt payment directly to you, not to a third party.
Our approach is firm, ethical and considerate. It avoids unnecessary confrontation while clearly reinforcing payment expectations. As a result, the service resolves an average of 84% of cases, with the greatest impact often achieved within the first week.
Payments are made straight to your business, allowing normal trading relationships to continue uninterrupted. In short, you retain both your cash flow and your customer.
For business-to-business and public sector debts, Members also have the option to include Late Payment Compensation (LPC) within final demand communications, where applicable under legislation.
CPA helps you recover overdue invoices efficiently, while protecting the relationships that matter to your business.