04/04/2017.

Preparations for the introduction of driverless and semi-autonomous vehicles and the delivery of a digital driving licence option on smartphones are two of the attention-grabbing elements of a 3-year strategic plan in which DVLA promises to provide a hub for the rapidly changing world of motoring technology.

‘DVLA Strategic Plan 2017 to 2020’ focuses on 5 themes

• the delivery of ‘best in class’ customer services, both online and through other channels
• the use of cloud services, agile methodology and its own in-sourced IT services to respond to regulatory change and customer demand
• the development of interacting software that enables digital options to remove reliance on paper systems
• a state-of-the-art workplace with skilled staff

•             unrivalled safety, security and compliance, with the emphasis on reducing vehicle excise duty evasion and introducing online process