The final deadline for making claims relating to mis-sold payment protection insurance (PPI) has been set by the Financial Conduct Authority at 29 August 2019. 

‘PS17/3: Payment protection insurance complaints: feedback on CP16/20 and final rules and guidance’ also reveals that a 2-year awareness campaign targeting consumers who have so far slipped through the net will commence this August.

FCA has additionally made final rules and guidance relating to the judgment in ‘Plevin v Paragon Personal Finance Ltd, Supreme Court, Judgment 12 November 2014’, which ruled that failure by banks and other financial services firms to disclose large commissions for selling PPI was unfair to consumers.

The new rules allow claims for mis-selling to be made before the 29 August 2019 deadline where 50% or more commission was paid.

More than 50% of complaints received by the Financial Ombudsman still relate to PPI and the Ombudsman service believes that many more are yet to come forward. Which? believes the PPI claims process has been too complex and the banks should have been more proactive in dealing with complaints.

The decision to set the deadline has also been criticised by consumer organisations as ‘caving in’ to pressure from the financial services industry.