16/06/2017 Concerns that some care homes might be breaking consumer law and treating residents unfairly, and plans to investigate the causes of these concerns, dominate the interim report on the market study of the residential care home sector that the

14/06/2017 A former manager at a claims management company has been fined £2,000 for leading a team who made so-called ‘blagging calls’ to insurance companies in order to unlawfully obtain personal information about policy holders and the road traffic accidents

09/06/2017 Marketers placing age-restricted ads online should make good use of the latest targeting tools to enable them to demonstrate they have taken reasonable steps to target legitimate audiences and exclude protected ones, advises the latest guidance from the Committees

09/06/2017 The Motor Ombudsman’s dispute resolution service successfully handled 95% of a record number of contacts relating to potential disputes between businesses and consumers in the first 4 months of 2017 without cases needing to be raised. Enquiries relating to

09/06/2017 A high street shoe shop that turned a £400 fixed penalty notice into a £40,000 fine plus £2,000 costs after claiming it was ‘too busy to meet its pension responsibilities’ has provided The Pensions Regulator (TPR) with a graphic