What to do when a customer disputes an invoice Nobody likes getting a complaint when you were expecting a payment. You’ve chased an overdue invoice, and instead of money, you get a dispute. Frustrating? Absolutely. But ignoring it — or

Did your customer get angry about a payment chase? – How to turn that anger into payment. Chasing late payments isn’t anyone’s favourite job — and sometimes, it can get heated. You’re doing the right thing for your business, but

🦹 The Villains of Late Payment A cautionary tale from the Secret Diary of a Credit Controller There are many kinds of late payers. Some forget. Some delay. And some… are pure evil. Every credit controller has met them —

Update 7/4/2026 (Mazur Appeal Decision) The Court of Appeal has now clarified the position following the Mazur case. The earlier concerns about restrictions on who could conduct litigation have been resolved, with the court confirming that authorised non-solicitors can continue

Friday Reflection: Do You Practice What You Preach on Late Payments? James Salmon, Operations Director Most people in business hate being paid late.It’s frustrating, disruptive, and sometimes downright damaging. But here’s a question worth reflecting on: what are we doing