Sometimes a little grace goes a long way. Learn how a small concession can unlock payments and build goodwill with your customers.

💣 Don’t Let Late Payments Blow Up Your Cashflow Bonfire Night is a reminder that even the best-laid plans can go up in smoke if someone lights the wrong fuse. In business, that “spark” often comes from a late payer

Did your customer get angry about a payment chase? – How to turn that anger into payment. Chasing late payments isn’t anyone’s favourite job — and sometimes, it can get heated. You’re doing the right thing for your business, but

🦹 The Villains of Late Payment A cautionary tale from the Secret Diary of a Credit Controller There are many kinds of late payers. Some forget. Some delay. And some… are pure evil. Every credit controller has met them —

Update 7/4/2026 (Mazur Appeal Decision) The Court of Appeal has now clarified the position following the Mazur case. The earlier concerns about restrictions on who could conduct litigation have been resolved, with the court confirming that authorised non-solicitors can continue