How Bad Debts Really Happen (And Why They’re Rarely a Surprise) Most bad debts don’t begin with a problem. They begin with a perfectly normal order. A new customer.A reasonable job.A good opportunity. And at the time, nothing feels risky.

The 21 Don’ts of Granting Credit Common credit control mistakes that lead to late payment and bad debts Offering credit to customers can help businesses grow. Many companies find that allowing customers to pay on terms increases sales and builds

Friday Reflection: Do Businesses Really Practise What They Preach on Late Payments? James Salmon, Operations Director. Friday 6th March 2026 Last year we published a post titled “Practice What You Preach on Late Payments.” The message was simple. Businesses are

Royal Mail Delays: Why Email Addresses and Early Referral Now Matter More Than Ever Recent reports that Royal Mail executives are to be called before Parliament over serious letter delivery failures should concern every business that relies on post to

Watch the latest episode of The Late Payment Files In this episode, we explore why authority and credibility dramatically improve payment outcomes — and how to use them correctly in your credit control process. It’s Not Just What You Say