Did your customer get angry about a payment chase? – How to turn that anger into payment. Chasing late payments isn’t anyone’s favourite job — and sometimes, it can get heated. You’re doing the right thing for your business, but

🦹 The Villains of Late Payment A cautionary tale from the Secret Diary of a Credit Controller There are many kinds of late payers. Some forget. Some delay. And some… are pure evil. Every credit controller has met them —

Friday Reflection: Do You Practice What You Preach on Late Payments? James Salmon, Operations Director Most people in business hate being paid late.It’s frustrating, disruptive, and sometimes downright damaging. But here’s a question worth reflecting on: what are we doing

Remote Working and the Rise of Late Payment: How to Protect Your Business Since the pandemic, remote and hybrid working have become the new normal. While many businesses have embraced the flexibility, the shift has also created unexpected challenges —

The Secret Diary of a Credit Controller – Day 2 – The Serial Late Payer Dear Diary, If there was an Olympic medal for bad luck 🥇🍀, one of my customers would have a trophy cabinet full of gold. Honestly,