Get your customer to commit to a small payment first — it’s the psychology of consistency at work. One yes today can mean the big payment tomorrow

Sometimes a little grace goes a long way. Learn how a small concession can unlock payments and build goodwill with your customers.

Did your customer get angry about a payment chase? – How to turn that anger into payment. Chasing late payments isn’t anyone’s favourite job — and sometimes, it can get heated. You’re doing the right thing for your business, but

🦹 The Villains of Late Payment A cautionary tale from the Secret Diary of a Credit Controller There are many kinds of late payers. Some forget. Some delay. And some… are pure evil. Every credit controller has met them —

Friday Reflection: Do You Practice What You Preach on Late Payments? James Salmon, Operations Director Most people in business hate being paid late.It’s frustrating, disruptive, and sometimes downright damaging. But here’s a question worth reflecting on: what are we doing