Another debtor pays in full.

By James Salmon, 20/4/2017.

A fairly new member was still trying to resolve overdue accounts themselves. As is our practice, we talked to them regularly and a few weeks ago they decided to put their toughest case in our hands. They had done building work for a restaurant that was owned by an individual and as is often the case, they were having issues with being paid the final instalment, a substantial sum.  Deadlines were being ignored and responses to communications had dried up.


Immediately we were instructed, we dispatched the first polite letter. Often (about 60% of the time), just a single letter from the Credit Protection Association does the trick. The customer didn’t respond so we sent another polite follow-up letter – without response.  Our member wasn’t holding their breath.  So we sent our final demand letter which clarifies the seriousness of the situation and the consequences of continuing to ignore us.


This morning I received an email from a very happy member to say that the full payment had been paid directly into their bank account.


The Credit Protection Association were only too happy to help. We resolve thousands of similar accounts every month. All this was included in their annual subscription and there was no need for the additional cost of litigation.


Do you have any reticent customers that The Credit Protection Association could politely encourage to pay you?


Previous CPA Blogs that might interest you.

19/4/2017 How to Interpret a Credit Report.

18/4/2017 Cash Is King

13/4/2017 Another CPA Success

13/4/2017 But I only deal with blue chips….

12/4/2017 CPA’s Information Partner wins another award

10/4/17 Who Do You Listen To?

5/4/2017 How to Improve cash flow within your business

4/4/2017 Prompt Payment Code is having a “real material effect”

31/3/2017 Fed up with your credit insurance? There are alternatives.

30/3/2017 Over 60% of Third Party Letters Result In Payment.

29/3/2017 Our Service Department

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27/3/2017 How to select a debt collection agency.

27/3/2017 Are you losing sleep over a debt you are owed?

24/3/2017 Have you met the new pound coin?

23/3/2017 Do you know who you are trading with?

20/3/2017 CPA plc launches its new website