When Customers “Phoenix” – How to Protect Your Business Running a small business is challenging enough without the added frustration of customers who don’t pay their bills. One of the most damaging practices that many UK businesses encounter is “phoenixing”.

The Secret Diary of a Credit Controller – Day 2 – The Serial Late Payer Dear Diary, If there was an Olympic medal for bad luck 🥇🍀, one of my customers would have a trophy cabinet full of gold. Honestly,

Day 1: Welcome to My World   If you think being a “credit controller” sounds like a calm, orderly job where we just tick boxes, send the odd reminder letter and make the occasional phone call… you’d be wrong.  Wildly

Business news 5 August 2025 Late payment reporting, rate cuts, minimum wage hike, FCA’s car finance redress scheme, migration, shopping, crypto, tax, markets, insolvencies & more business news that we thought would interest our members. James Salmon, Operations Director. 📒

Business news 1 August 2025 UK small business confidence plummets. Business confidence hits record low. Skills shortage holding back SMEs. High street sales slump continues.Tax, housing, pensions, fraud, markets, insolvencies & more business news that we thought would interest our