What to do when a customer disputes an invoice Nobody likes getting a complaint when you were expecting a payment. You’ve chased an overdue invoice, and instead of money, you get a dispute. Frustrating? Absolutely. But ignoring it — or

Accountants call for tougher action to tackle late payments ⚠️ Late payments still rife, warns ACCA 💼 The Association of Chartered Certified Accountants (ACCA) has urged the Government to act swiftly to fix the UK’s late payment crisis, warning that

Did your customer get angry about a payment chase? – How to turn that anger into payment. Chasing late payments isn’t anyone’s favourite job — and sometimes, it can get heated. You’re doing the right thing for your business, but

🦹 The Villains of Late Payment A cautionary tale from the Secret Diary of a Credit Controller There are many kinds of late payers. Some forget. Some delay. And some… are pure evil. Every credit controller has met them —

Friday Reflection: Do You Practice What You Preach on Late Payments? James Salmon, Operations Director Most people in business hate being paid late.It’s frustrating, disruptive, and sometimes downright damaging. But here’s a question worth reflecting on: what are we doing