What to do when a customer disputes an invoice Nobody likes getting a complaint when you were expecting a payment. You’ve chased an overdue invoice, and instead of money, you get a dispute. Frustrating? Absolutely. But ignoring it — or

Did your customer get angry about a payment chase? – How to turn that anger into payment. Chasing late payments isn’t anyone’s favourite job — and sometimes, it can get heated. You’re doing the right thing for your business, but

How to Draft a Commercial Contract That Helps You Get Paid on Time Late payments are a growing challenge for UK businesses — particularly in the current high-interest, high-cost environment. But much of the problem can be avoided long before

🦹 The Villains of Late Payment A cautionary tale from the Secret Diary of a Credit Controller There are many kinds of late payers. Some forget. Some delay. And some… are pure evil. Every credit controller has met them —

Debt recovery after the High Court’s Mazur ruling: why pre-litigation collection now matters more than ever What happened — in plain English In Mazur & Stuart v Charles Russell Speechlys LLP [2025] EWHC 2341 (KB), the High Court confirmed that