Did your customer get angry about a payment chase? – How to turn that anger into payment. Chasing late payments isn’t anyone’s favourite job — and sometimes, it can get heated. You’re doing the right thing for your business, but

How to Draft a Commercial Contract That Helps You Get Paid on Time Late payments are a growing challenge for UK businesses — particularly in the current high-interest, high-cost environment. But much of the problem can be avoided long before

🦹 The Villains of Late Payment A cautionary tale from the Secret Diary of a Credit Controller There are many kinds of late payers. Some forget. Some delay. And some… are pure evil. Every credit controller has met them —

Debt recovery after the High Court’s Mazur ruling: why pre-litigation collection now matters more than ever What happened — in plain English In Mazur & Stuart v Charles Russell Speechlys LLP [2025] EWHC 2341 (KB), the High Court confirmed that

High Court clarifies: non-qualified staff cannot conduct litigation — even under supervision The High Court has ruled in Mazur v Charles Russell Speechlys that non-qualified staff cannot conduct litigation, even under a solicitor’s supervision. The decision overturns earlier SRA guidance