Dealing with Angry Customers

CPA Blog
Did your customer get angry about a payment chase? – How to turn that anger into payment. Chasing late payments isn’t anyone’s favourite job — and sometimes, it can get heated. You’re doing the right thing for your business, but
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How to Draft a Commercial Contract That Helps You Get Paid on Time

CPA Blog
How to Draft a Commercial Contract That Helps You Get Paid on Time Late payments are a growing challenge for UK businesses — particularly in the current high-interest, high-cost environment. But much of the problem can be avoided long before
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Business news 24 October 2025

Business
Business news 24 October 2025 The UK economy delivered a mixed picture for small and medium-sized enterprises this week. Ministers are weighing tax rises while pushing to cut red tape; manufacturing and investment remain weak, and wage pressures continue to
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The Villains of Late Payment

CPA Blog
🦹 The Villains of Late Payment A cautionary tale from the Secret Diary of a Credit Controller There are many kinds of late payers. Some forget. Some delay. And some… are pure evil. Every credit controller has met them —
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Remote Working and Late Payment: How to Protect Your Business

Business
Remote Working and the Rise of Late Payment: How to Protect Your Business Since the pandemic, remote and hybrid working have become the new normal. While many businesses have embraced the flexibility, the shift has also created unexpected challenges —
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