Online Retailers Steal Spotlight

12th January 2018.

High Street retailers are having a hell of a time, and online retailers are enjoying every moment. Over the last seven years, online sales of both food and clothing have soared. This has been at the expense of bricks and mortar shops who have seen their numbers decline. This has been of much concern for our retail Members who live in fear of their e-commerce competitors. In this digitised age the business world has constantly been forced to adapt accordingly, so we supply our Members with an old proverb- if you can’t beat ’em, join them. 

According to Glen Tooke, consumer insight director at Kantar Worldpanel, the online is now growing at the expense of the “offline” in the shops.

Mr Tooke pushes convenience as a factor, with the effort of strolling high streets too strenuous for some shoppers. Most online retailers also promote same-day delivery which further eases the effort for consumers.

Both Tooke and fellow expert, Nick Carroll, the senior retail analyst at Mintel, agree that shops will continue. Tooke insists that shoppers will still need advice on sizing and the shopping experience is still a social pleasure for many.

However exclusively-online companies such as Amazon and Ebay continue to be very successful, with the overwhelming success of Amazon Prime posing a threat to traditional TV networks. Mr Carroll reluctantly predicts at least one online-only operator to be in the top five retailers in a few years.

The Credit Protection Association encourages our Members to not give up the fight. To compete with these ever-growing online retailers, you must analyse the reason for their success. If you don’t already have a website for your business, make one. Keep the content engaging and make it as easy to operate as you can. Offer face-to-face support to compete with these faceless automatons but also ensure your website offers convenient delivery and engagement if possible. Here at CPA, we offer a welcome blend of personable contact with the customer, while also providing them with online services if they prefer.


The Credit Protection Association is a credit management company established in 1914. If you supply goods or services on credit then we can help you!

See all our latest news here!

Keep up to date with the latest news by following us on social media:-

CPA on Linkedin

CPA on facebook

CPA on twitter

Watch the video to find out how CPA can help you!

How many excuses are there for non-payment?

Click the image to discover step by step advice on how to deal with them!






Discover how to improve your cashflow in 3 steps.

Click the image to find our answer to the question “How can you get paid on time?”





Read our blog – Debt collection agency

Read our Cash Flow Advice

Read about our overdue account recovery service

Read our blog – What is credit management?

Read our blog -What is a credit management company?

Read our blog -Credit Management that works!

Read our blog – How to select a debt collection agency

click to see read about our successes

Please call us on 0330 053 9263 to discuss how CPA can help your cashflow. Alternatively, either email us or use our contact form.

I consent to supplying my personal information that may be used for marketing purposes and agree with the privacy policy.