Small Businesses Still Waiting On Unfulfilled Promises

5th December 2017.

A former BBC journalist recently wrote an article for the Times about the plight of small businesses, and how Government should follow up on previous promises.

Carole Walker, a former journalist for the BBC, urges the importance of small businesses in the UK and insist the Government do more to help them.

Walker is currently residing in a small town of Norfolk, where the electricians, sales people and insurance companies all operate within a small business environment.

All these businesses employ workers who are personable, attentive and knowledgeable. Walker compares this approach to the automated and detached call centres and large enterprises elsewhere in the UK.

This is not a plea to return to archaic operations however, and Walker insists Britain should continue enhancing its technological capabilities.

Instead, she insists the Government fulfil promises it made to these small businesses; these backbones of the British economy.

Government ministers pledged that 95 per cent of UK premises will have access to superfast broadband by the end of this year. This would mean a download speed greater than 30mbps, Walker contrasts this with residents in her area of Norfolk, where some are getting a mere 2mbps.

A recent Ofcom report found a “significant number“ of consumers are struggling with slow internet connections and poor mobile coverage, with almost 480,000 small and medium-sized businesses still lacking access to superfast services.

The National Housing Federation has warned that poor broadband access is undermining rural society as younger people move away to towns and cities with better connections.

Walker also demands that more be done to help the elderly, who the Government made many promises to in its industrial strategy. Many elderly people find technology difficult, so encouraging smart technology in their home could do more harm than good.

Theresa May should concentrate on building a “world for everyone”, Walker enthuses. Isolation is a big problem in rural communities, so more should be done to improve transport and communications in isolated areas.

This is where small businesses are important. With some individuals finding technology difficult, having a chat in the local shop and having someone with the time to help them with their purchases; is essential.

“Many small businesses still pride themselves on their reputations for individual care and attention to detai”, she adds

“In the rush to embrace the new technologies, let us not overlook the power of the personal touch to enrich all our lives”.

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